At Weatherproof, we are dedicated to ensuring your satisfaction with every purchase. If you need to return or exchange an item or request a refund, our process is designed to be clear and straightforward. Please find the detailed policy below:

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General Guidelines

• Items can be returned within 30 days of delivery.
• Returned products must be unused, unwashed, and in their original condition, including tags and packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

How to Request a Return or Refund

Contact Us

Email support@weatherproof.store with:

• Your order number
• The reason for your return or refund request (e.g., damaged item, wrong product, etc.)
• Photos of the item, if applicable

Return Instructions

• After reviewing your request, we will provide instructions on how to return the item.
• A prepaid shipping label will be provided for eligible cases (e.g., faulty or incorrect items).

Return the Item

• Pack the product securely in its original packaging and ship it using the provided label or your preferred shipping method.

Receive a Refund or Replacement

• Once we receive and inspect the item, we will process your refund or ship a replacement.

Specific Scenarios

1. Faulty, Damaged, or Incorrect Items

• Solution: Full refund or replacement at no cost.
• What to Do: Submit photos of the damaged or incorrect product. Return shipping costs will be covered by Weatherproof.

2. Non Delivery

• Solution: Full refund or replacement.
• What to Do: Contact us if your order hasn’t arrived within the estimated delivery time. Allow up to 7 business days for investigation and resolution.

3. Order Cancellation

• Before Shipping: A full refund will be issued immediately.
• After Shipping: Follow the standard return process. Note that shipping fees may not be refundable.

4. Exchanges

• What We Offer: Free exchanges for size, color, or style issues.
• How It Works: Initiate an exchange request with our support team. Once the original item is returned, your replacement will be shipped at no additional cost.
• Shipping Fees: Faulty or incorrect items: We cover all fees. Exchanges for size or style: Return shipping is at your expense, but we ship the new item for free.

Refund Timeline

• Approval: Refunds are processed after inspecting the returned item.
• Timeline: Funds will be returned to your original payment method within 7 business days of approval.
• Deadline: Refund requests must be made within 30 days of receiving your order.

Need Assistance?

If you have any questions or concerns about our Returns & Refunds Policy, please contact us at support@weatherproof.store.

At Weatherproof, we strive to make returns hassle free and refunds fast, ensuring a smooth and enjoyable shopping experience for all our customers.